Burst pipe? What to do in the first ten minutes
The first few minutes after a pipe bursts decide how much damage it does. Stop the water first, then protect the house, then call.
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Sewer backup: what to do before the plumber arrives
A sewer backup is unpleasant and unsanitary. A few steps keep it from getting worse while help is on the way.
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Smell gas near a water heater or appliance? Here is what to do
A gas smell is a safety issue first and a plumbing issue second. Get everyone out, then call from outside.
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No hot water? Quick checks before you call
Losing hot water is not always a failed heater. A few safe checks can tell you what is going on, or at least what to tell the plumber.
